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Customer Contracts

A Customer Contract represents the obligations towards a customer. It is structured similarly to a sales order. The fields in the General fast tab contain information about the Contractor, i.e. the contact person for this contract. The lines contain detailed information about the billing of the components of the contract. In the Delivery and Billing fast tab, different delivery and billing recipients (from the Contractor) can be stored.

  • Deviating Shipment Recipient
    Another word for "shipment recipient" can also be "service recipient" in the contract context. This can be used, for example, in a partner model to record the end customer of the partner. Therefore, the Ship-to information also serves as a visual indicator when assigning new contract elements (see Assign Service Commitments to a Customer Contract).
  • Different invoice recipient
    Analogous to the sales order, a deviating invoice recipient can be entered here. This is taken into account when creating the contract invoices.
Contracts in masterdata

Contracts are visible in the fact box area at the Customer, Vendor and Contact. A click on the respective cue opens the corresponding overview.

Creating a new Customer Contract

A new Customer Contract is most easily created via the Customer list and the Contract action (under New Document). With this method, the relevant contact data is also immediately transferred to the newly created Contact Header. Alternatively, enter the term Customer Contracts in the search (Alt+Q) and open the list of Customer Contracts. A new Customer Contract can be created using the New function.
The following steps are necessary to create a contract:

  1. Select the customer.
  2. Select the Contract Type and enter a short Description (both entries are optional).
  3. The employee responsible for the contract can be selected in the Assigned User ID field. The field is located in the General fast tab. Since it is hidden by default, it can be made visible via Show more.
  4. Change Currency Code, Payment Terms Code and Payment Method Code in the Invoice Details fast tab if required. The details were copied from the customer in step 1.
  5. Select whether a Detail Overview is to be output for invoices.
  6. Check and, if necessary, change the details in the Shipping and Billing fast tab regarding the shipping recipient (Ship-to) and the invoice recipient (Bill-to).
Tip

Contract Type and Assigned User ID can be used as filters in Recurring Billing. Using these (and other) filters, contracts can be billed separately based on type and clerk.

Assign Service Commitments to a Customer Contract

In order to bill Service Commitments, they must be assigned to a contract. New contract lines (Service Commitments) can be added to the contract using the Get Service Commitments action (under Process). The Services Commitments without Customer Contract page opens. Here, all Service Commitments for the customer are listed, which are to be invoiced via a contract, but are not yet assigned to a contract. The determination, which Service Commitments are shown, is based on the customer in the Service Object (see fast tab End User in Service Object). When called in a contract, the Contract No. is predefined in the Service Commitments (in the Assign to Contract No. field).
If the Ship-to Name is the same in the Service Object and the contract, the field will be displayed formatted boldly.

Tip

Alternatively, the page Services Commitments without Customer Contracts can also be called up via the role center part Service Commitments without Contracts or via the search (Alt+Q). In this case, the Service Commitments are not filtered and the Contract No. is not predefined.

In addition to the DYCE Role Center Subscription & Recurring Billing, the Role Center part is also available in the Role Centers Company Hub, Business Manager, Service Manager, Sales Order Processor, Project Manager and Sales & Relationship Manager.

When the Service Commitments in a contract are transferred, contract lines are created. These reflect the content of the Service Commitments. Any changes to the contract lines are automatically reflected in the Service Commitments. The Quantity field displays the quantity of the related Service Object.

Tip

If no deviating ship-to party is entered in the contract at the time the first service is assigned to a Customer Contract, the ship-to party stored in the Service Object is transferred to the contract. This facilitates the contract creation when mapping a partner model.

info

Service Commitments are usually created automatically when the shipment is posted in the sales order. The prerequisite for this is a corresponding setup in the item used or in the Service Commitment Package, respectively.

Tip

Editing contract lines instead of Service Commitments in the individual Service Objects makes work easier. Since the Service Commitments that are to be billed together usually also belong together in terms of content, it makes sense that they are all part of the same contract. This way they can be quickly viewed and edited via the contract.

Text lines

Manual entry of contract lines is only possible for text lines. These are only used as an internal note for the contract processor and are not processed further. The basis for a billing is always a Service Commitment. Only text lines that are marked as Bundle will be included in the invoice.

Extend contract

If a contract is to be extended by an additional component as simply as possible, the action Extend Contract (under Process) is available for this purpose. It is used to create a Service Object in only one step and to assign the related Service Commitments to a Customer and/or Vendor Contract.
The page that opens is divided into three sections. In the first part (Vendor), the Vendor Contract No. field can be used to select the Vendor Contract that is to accommodate the (possible) vendor-side Service Commitments. The field is only editable if Extend Vendor Contract is activated at the same time. The second part of the page (Customer) behaves analogously to the first part. In the third part, in the Item No. field, the item corresponding to the new contract element must be specified. Further specifications can be made via Quantity and Provision Start Date. The AssistEdit at Additional Service Commitments allows to specify optional Service Commitments of the selected item.

The page behaves slightly differently depending on the way it is called. Basically, the values of the last call are saved (per user). They are used for presetting the next time the page is opened. When calling from a Customer Contract, the part Customer is predefined accordingly. The same applies analogously to the part Vendor for the call from a Vendor Contract. In both cases the contract extension is executed with a click on OK.

Call from the menu

Besides the call from a Contract Card, the page can also be called directly from the menu. In this case, the values of the last call are also used as default values. However, there is no OK button available for the execution (due to system technical reasons). It is done by calling the action Perform Extension. This action is not visible when called from a Customer or Vendor Contract.

Invoice discounts

Mapping lump sum discounts for an entire contract is explained in more detail in this part of the DYCE documentation.

Closed contract lines

If the Service End Date was entered for a contract line or it was automatically updated, this line can no longer be billed in the future. Therefore, ended lines will no longer be displayed in the default view of the contract card. However, via the Closed Lines fast tab, it is possible to continue to view these lines and thus to reconstruct at a later date what was once part of the contract.
The fields of a terminated line are not editable except for Closed. If the check mark in this field is removed, the line is moved back to the Lines fast tab and is thus editable again. Then, for example, the Service End Date can be adjusted. If no change is made, the line will be moved back to the Closed Lines fast tab the next time Update Service Dates is called. For more information on updating cancellation dates and deadlines and ending contract lines, please see here.

Merge contract lines

In the course of time, it may happen that a customer purchases similar or identical Service Commitments, e.g. as a subsequent purchase of additional users to an already existing license. In order to be able to invoice these Service Commitments together, it is possible to combine these Service Commitments using the action Merge Contract Lines in the line menu of the Customer Contract.

Before calling the action, the contract lines to be merged must be selected. Contract lines can only be merged if the following criteria are met for all lines:

  • No Billing Proposal lines may exist for any of the Service Commitments.
  • The dimensions must be identical.
  • The end user details must be identical.
  • The items of the Service Objects must be identical.
  • The Customer References of the Service Objects must be identical.
  • Service Objects must not be tracked by serial number.
  • The Next Billing Date must be identical (see also the option for harmonization of contract elements).

However, the following do not have to be identical:

  • Service Objects
    • Quantity
    • Description
    • Provision Start Date
    • Provision End Date
  • Service Commitments
    • Description
    • Service Start Date
    • Cancellation possible until
    • Term until
Note

The function cannot be called for text lines.

The Select Customer Contract line page opens, in which the contract line must be selected to which the previously selected lines are to be combined. Afterwards a new Service Object (as a copy of the Service Object of the selected contract line) including Service Commitments will be created. The total quantity is taken over. The Service Commitments to be combined are terminated and the new service is added to the contract. In the old Service Objects, the Provision End Date field is set, if possible.

Create invoice per contract

Normally, contract invoices in DYCE Subscription & Recurring Billing are created via Recurring Billing. This feature is designed to generate Billing Proposals in batch. In addition, several options are available for creating the Posting Documents (e.g., collective invoices, etc.).
Nevertheless, it may also be useful or necessary to create a contract invoice for the one contract that is currently being worked on - without first creating a Billing Proposal for it. For this use case the action Create contract invoice can be used. It is available both in the Customer Contracts overview and in the Customer Contract card.
In the query that opens, the key date for billing (Billing Date) and, optionally, the date up to which billing is to take place (Billing To) can be specified. In addition, the Document Date and the Posting Date can be specified for the Posting Document to be created. If the Open document flag is set, the created document will be opened directly afterwards. Optionally, the created document can also be posted directly (Post document). Except for Billing To, all fields are predefined with the workdate (see page My Settings).

Note

The creation of a contract invoice via the method described here is only useful in individual cases.

Details for contract invoices

In the Invoice Details fast tab, the Detail Overview field per contract controls whether billing details are automatically output for each invoice. It can be differentiated whether the details should be outputed with or without prices (Complete / Without prices). In addition, this field serves as a criterion with regard to the creation of collective invoices, as it must have the same value for all contracts to be combined.

Harmonized Billing

If several Service Commitments with a longer Billing Rhythm (e.g. 12 months) are purchased by the customer at different times and invoiced via the same contract, the invoicing date of the services is usually different. If the customer wishes to have aligned billing on a billing date, the Harmonized Billing Customer Contracts indicator from the Contract Type can be used for this purpose.
If this flag is set for the Contract Type of the Customer Contract, the Billing Base Date and Default Billing Rhythm fields (in the Harmonized Billing group in the Shipping and Billing fast tab) are editable. When the first Service Commitment is added to the contract, the fields are predefined based on that data. However, they can be changed manually.
When creating the Billing Proposal lines, a check is made for each Service Commitment to see if it is connected to a contract being billed in a harmonized manner. If yes, the harmonization fields will be considered accordingly.
The harmonization fields will be updated when adding, deleting and modifying a Service Commitments, if applicable.

Tip

If Service Commitments with a longer Billing Rhythm (e.g. 12 months) are added to a contract whose Next Billing Date is during the year, and these Service Commitments (and all those to come) should generally only be billed by the end of the year, the Billing Base Date can be reset to January 1st of the year.

Linked information

Linked information can be called from the contract. In the menu (in the Related group) all invoices and credit memos can be accessed. In the menu group Related / Customer Contract the Contract Deferrals can be viewed if the postings in the contract are deferred periodically.

Using the line menu Contract Line the Billing Lines and the Archived Billing Lines can be displayed. The information is opened for the selected contract line. The Archived Billing Lines can be opened in the posted invoice and credit memo as well.